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13/11/2010 Hello Phoenix, ……. Ava and I had a wonderful time at the JiuZhaiGou Tour! We want to thank you, Wah-Gor, Clara, and all the people of Lotus Tours for a well-planned and executed tour. The transportation arrangements were very good, and the choice of hotels was excellent. I also enjoyed the places that you had picked out in ChengDu, each is very interesting and full of historical value. Again, thank you for a great tour! Best Regards, Mike and Ava |
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05/11/2010 Dear Sandy, I would like to express my thanks to Carrie Chan for her endless support to my scope of travel booking. ……. Now, when I submit travel request to her, she can give me detail flight information with fare within a short period of time for my reference. Her excellent performance is benefit to your company which means your company provides efficient service with professional travel consultants. Raymond Ip is also an excellent senior travel consultant; he has nothing that I can critize him. Up to this moment, he is the BEST among all travel consultants (include other travel agency) who I met. Anyway, other colleagues in your support team are also helpful! Best regards, Susana Wong |
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06/10/2010 Dear Carmen, Thank you for your arrangement so that we can enjoy the trip so much…. Cheers, Florence Lai |
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03/10/2010 Dear Sir/Madam, Ref: Tour to Zhangjiajie 27th Sep to 1st Oct, 2010 Our group of 11 people went on the above tour organized by your company. On behalf of our whole group, I write to let you know that the organization of the trip had been excellent. Ms Phoenix Wong, from your company who helped us plan the trip, was most efficient and meticulous down to the finest details to ensure that our trip went smoothly and she was able to accommodate all of the last minute changes we made to the itinerary. On the last day of our trip, she stayed up in Hong Kong until 2:30am to look after our transportation arrangement. Ms Fanny Tsui was our group leader from Hong Kong and she was most hardworking and diligent to ensure our every comfort. Again, when we made last minutes requests and changes to our plans she was able to comply and entertain our requests. The local guide, Ms 馬衛紅, has a very pleasant personality and was very knowledgeable about the local sights. We had a good time with her. All in all, we had a very pleasant and enjoyable trip thanks to the excellent organization effort of the staff of your company. Thank you, Yours sincerely, Dr. Robert C L Law |
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01/09/2010 I would like to express my most sincere appreciation to your staff Forrest Zhang for his patience and outstanding service rendered to us in our purchase of our air ticket. Jennifer Mong |
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10/08/2010 Dear Ms Lee, Thanks a lot for your work. I’m very satisfied and impressed. Thanks again, Grace Gao |
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10/08/2010 Dear Ms Cheng, Thousand thanks for your help to book the seat near the aisle which will help to make the whole journey more comfortable. Regards, Mr. Chan |
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24/07/2010 Dear Ms Tong and Mr Wu, …… This time I needed a 1-year ticket to Rome and I have a lot of time as well as budget constraints. Your staff Vicky Fong has very patiently helped me searched for different possibilities (of dates and airlines) and tried making different reservations several times (none of which being my ideal yet) and she keeps trying to find a better option for me. Every time she allows me to hold the option knowing that it is not very ideal for me and I would be bothering her later to try to see if there is a better option. Yet, the whole time (spanning several weeks) she has been very patient with me and try her best to understand and to suit my need and preferences. I think her kindness in serving me has gone beyond her call of duty and so I would like to write and commend he for her contribution to your company. It has made me a very happy customer and I would definitely not hesitate to use your company’s service again next time. Julia Cheung |
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14/07/2010 Dear Susanna, I write to express my appreciation for your constant efforts in ironing out all the problems we faced during our trip to the UK and the cruise. Thank you, KS (A group of 24 pax) |
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17/06/2010 Dear Stephen, I am writing to show my appreciation of your team member Vicky Fong. Ever since she started working on my request, Vicky has been very helpful despite her busy work load. Not only she can provide me useful information, but also she makes suggestions to me with professionalism. Wish you and the team doing well. Rgds, Johnny |
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07/06/2010 Dear Stephen, Trust this email finds you well. I am a regular customer of Lotus Tours and writing to show my appreciation to the assistance Mr. Stephen Mok has been offering on my recent booking. I have booked a family trip to Osaka for mid May. Unfortunately, two days before departure, my dad was admitted to hospital and stayed in for 4 days which meant we have no choice but to cancel the trip. I informed Stephen Mok on the same day whom has been very responsive and helpful in arranging the cancellation (otherwise I would have to pay for penalty). Now the refund is believed to be in progress. Hope this can be completed shortly. Big thank you again to Stephen. I appreciate his professional service and attitude. As a regular traveler, I would be delighted to have him providing me service again in future. Best regards, Helen Chan |
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21/04/2010 Hi JoJo, While I and my wife are so excited about the Kenting vacation that you help us arrange, I would to take this opportunity to thank you again for your support over the last few weeks. From the arrangement of the Bangkok package at the first place to quickly cancel the booking (due to the black travel signal) and then to the swift arrangement of the Kenting package, I feel your dedication to our case and your professionalism in handling the issue. Thank you once again! Best regards, Doris Lun |
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16/04/2010 To Whom May Concern, I would like to thank Ms Patricia Wan for being such a polite and helpful staff of yours company. I requested Ms. Wan for making booking for me from HKG to Vancouver and asked for many booking changes throughout the week. She has been very patient and provided excellent services and efficiency. This is the first time in many years that I encounter someone who provide such excellent services. Thank You. Regards, Mr. Choi |
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07/11/2009 Dear Sir, I am writing to sincerely thank your staff Ms Sarah Ho (Travel Consultant, Customer Service-Corporate) for her thoughtful assistance in my recent trip to Sendai, Japan. My family and I, a group of 11, were planning for a trip to Sendai this November. I got in touch with Sarah in early October for air ticket booking. She had been so helpful in chasing the best possible solution for us since then despite the flight bookings were pretty full during the season. With her kind assistance, we were able to confirm all seats at the preferred ANA flight by late October. Full payment was made on the due day of November 3. Unfortunately, later on the payment day, a doctor recommended my father to cancel the trip and not to travel in the coming few months due to some unforeseen health problems. As such, my family and I aversely decided to cancel the trip after a very thorough discussion. Sarah was amazingly helpful and incredibly considerate when I explained to her the case on November 4 morning. She immediate addressed my concerns and checked with your accounts department for possible resolution. Thanks a lot for her efforts and we were able to get a full refund without experiencing any further hard time. I have been a patron at your company for the past few years and am always grateful to have Sarah looking after my account. It will be much appreciated if you could identify Sarah and pass on my compliments for her very precise customer service once again. Keep up the good work!!! Thank you once again and best wishes for the success of Lotus Tours Limited! Sincerely yours, Maggie Fung |
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18/02/2009 Dear Ava, …… In the end, I would like to express my appreciation all the efforts you have made in securing the booking and the most favourable rate for me and I do enjoy dealing with you. You may forward this email to your supervisor for reference because I found you to be a meticulous and polite as well as helpful staff. This is my first transaction with your company and I have a very good impression with your company’s training and management of staff, because of you. Thank you. Mrs. Ng |
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08/12/2008 Dear Sir, I’m writing to express my appreciation for your staff Ms. Kelly Tse of her excellent service rendered to me during the past 2 years. I have been using your service mainly on individual leisure booking since 2006. And Ms. Tse is the servicing representative to me since then. I found that Ms. Tse is not only knowledgeable in providing professional advice but also very friendly and polite. She always responds to my enquiries promptly. With her servicing satisfaction, I have highly recommended to my colleague Mr. Poon who also booked his last 2 personal holiday packages under your company through Ms. Tse. I believe Ms. Tse would keep up the good service standard as always. Thank you for your kind attention. Yours faithfully, Joni Tang |
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17/08/2008 Dear Jojo, Received all the above emails with thanks. My heartfelt thankfulness for being taken care of by an expert travel consultant like you. Your attention to details and after sale service is particularly much appreciated. Looking forward to be served by you in the not too distant future. You should habe finished your duties earlier (looking at the time you sent the email, i.e. 7:17pm) had it not been taking the trouble of preparing our e-tickets and itinerary, etc. All in all many thanks for your assistance and enjoy a good weekend! Alexander Yeung |
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03/04/2008 Dear Manager, I am writing to give my compliment to your staff, Ms Tiffany Sheung. I have been on my honeymoon for the last two weeks and the whole trip was arranged by your company. The itinerary included a cruise tour and a Disney World package and several connection flights. Ms Sheung arranged everything promptly and provided sufficient information on prices, routes, and hotel choices. She was also patient and polite in responding to my enquiries. I am glad that she was my travel agent. Regards, Ms Chan |
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